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Air passenger bill of rights
Summary of key provisions

Application
3. (1) This Act applies to all operations of Canadian air carriers and to operations of all air carriers that take place in Canada.

Cancellation
4. In case of cancellation of a flight, the air carrier shall offer to every affected passenger
(a) the choice of reimbursement or re-routing
(b) meals and refreshments and means of communication
(c)  in event of re-routing in the case where the air carrier reasonably expects that the delay in the departure of a flight will require the passengers to stay overnight at the point of departure, hotel accommodation and ground transportation AND
(d) compensation unless
(i) the passenger was informed of the cancellation at least two weeks before the scheduled time of departure;
(ii) the passenger has accepted in writing the re-routing offered by the air carrier, or
(iii) the air carrier can prove that the cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Delay
5(1)  If an air carrier reasonably expects a flight to be delayed two hours beyond its scheduled time of departure, it shall offer to every affected passenger meals and refreshments and means of communication.
5(2) If the air carrier reasonably expects that the delay in the departure of a flight will require the passengers to stay overnight at the point of departure, it shall also offer to every affected passenger hotel accommodation and ground transportation.
5(3) If the delay in the departure of a flight is five hours or more, the air carrier shall also offer to every affected passenger reimbursement.

Tarmac rights 
6. (1) If one or more passengers are on board an aircraft operated by an air carrier for a period of more than one hour while the aircraft is on the ground at an aerodrome, the air carrier shall provide passengers with
(a) electric generation service to provide temporary power for fresh air and lights
(b) waste removal service in order to service the holding tanks for on-board restrooms;
(c) adequate food and drinking water and other refreshments; and
(d) an opportunity to disembark from the aircraft if is possible to do so without causing any undue risk to the health or safety of the passengers or any other person or to the safe operation of the aircraft or any other aircraft.
Compensation
6 (2) The air carrier shall pay compensation to every affected passenger in the amount of 500 Canadian dollars for each hour in which one or more of the obligations set out in paragraphs (1)(a) to (d) are not met.

Denial of boarding
Voluntary surrender of reservations
7. If an air carrier reasonably expects that it will be necessary to deny boarding on an aircraft as a result of a flight being overbooked, it shall immediately determine whether there are any passengers who are willing to voluntarily surrender their reservations in exchange for benefits agreed to by the passenger and the air carrier.
When boarding may be denied
8. If the air carrier determines that there are not enough passengers willing to voluntarily surrender their reservations under section 7 to allow the remaining passengers with reservations to board the flight, the air carrier may deny boarding to certain passengers.
Compensation
The air carrier shall provide compensation to every passenger who is denied boarding or who gives up their reservation voluntarily.

Amount of compensation in case of cancellation or denied boarding
9. (a) 500 Canadian dollars for all flights of 1500 kilometres or less;
(b) 800 Canadian dollars for all flights between 1500 and 3500 kilometres; and
(c) 1200 Canadian dollars for all flights of 3500 kilometres or more.

Right to be informed
Duty to disclose pricing
14. (1) Every air carrier who advertises a price for an air service shall
(a) include in the advertised price all costs to the carrier of providing the service; and
(b) specify in the advertisement all fees, charges and taxes that are collected by the carrier on behalf of another person in respect of the service
so as to enable a purchaser of the service to readily determine the total amount to be paid for the service.
Penalty
(2) If an air carrier fails to comply with subsection (1), it shall pay an administrative monetary penalty in the amount of 10,000 Canadian dollars for every day the non-compliant advertisement is published or broadcast.
Duty to provide flight information
15.(1)If an air carrier acquires any information in respect of a passenger’s flight that could have a significant impact on the travel plans of that passenger, it shall make every reasonable effort to provide the passenger with that information within one hour of acquiring that information.
If not - compensation $500
Baggage Information
16.  (1) If the baggage of a passenger has been misplaced and an air carrier acquires any information in respect of the location of the baggage, the air carrier shall, within one hour of acquiring that information, make every reasonable effort to inform the passenger of the location of the baggage and the measures that are being taken to return the baggage to the passenger..
If not - compensation $100
Announcements at airport
17. (1) Every air carrier operating at an airport shall make announcements at the airport respecting cancellations, delays and diversions of its flights to and from that airport within ten minutes of becoming aware of these events by means of public audio announcements and posting on airport television monitors.
If not - penalty $1000
Obligation to inform passengers of their rights
18. (1) Every air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in both official languages in a manner clearly visible to passengers:
"If you are denied boarding , your flight is cancelled or delayed for at least two hours or your baggage has been misplaced, ask at the check-in counter or boarding gate for a written notice setting out the rules for compensation and assistance under the Airline Passenger’s Bill of Rights".
If not - penalty $1000
Written notice
19. (1) Every air carrier shall immediately provide every passenger who has been affected by a denial of boarding, a cancellation, a flight delay of two hours or more or misplaced baggage with a written notice that contains
(a) the rules for compensation and other assistance that are available to passengers under this Act;
(b) the contact details of the Canadian Transportation Agency; and
(c) a form on which the passenger may make a claim for compensation and other assistance under this Act.
If not - compensation $200

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